---
title: "About Supcoflow"
description: "Who runs Supcoflow, where, what it does and what it does not do, for people and agents."
canonical: "https://supcoflow.dev/about/"
---

# About Supcoflow

> Supcoflow is a support chat for the apps you build. Your users report problems in it, and an agent reads your code and turns each report into a technical issue in your GitHub repository.

## At a glance

- **What it is:** A support chat for web apps that turns user reports into GitHub issues.
- **Works with:** A web app in a GitHub repository. Tested with Next.js (App Router).
- **Price:** Free during the beta. Each project pays for its own AI.
- **Run by:** [German Flores (germanflores.me)](https://germanflores.me)
- **Based in:** Rosario, Santa Fe, Argentina
- **Contact:** [ger@supcoflow.dev](mailto:ger@supcoflow.dev)
- **Profiles:** github.com/supcoflow · x.com/supcoflow
- **Set it up:** [Getting started, also in markdown for agents](https://supcoflow.dev/getting-started/)

## What it does

1. **A support chat in your app.** It answers your users from a guide to your product, `.supcoflow/guide.md`, which lives in your repo. You publish a new version when you ship.
2. **A user reports a problem.** In their own words, and with a screenshot or the element they point at on the page if they want.
3. **An agent reads your code.** It works on a copy of your repository inside a short-lived virtual machine, created for that report and shut down when the work ends.
4. **An issue opens in your repo.** What is happening, where in the code it seems to be, and how to check it. When the agent can't pin down a cause, the issue still opens, with the report as the user wrote it. The issue starts by saying a machine wrote it and nobody has verified it yet.

## What it doesn't do

- **It stops at the issue.** Supcoflow does not fix the bug or open pull requests. The issue is for whoever fixes it.
- **It doesn't claim to be right.** Nothing in the issue is checked automatically. You decide what to do with it.
- **The agent never writes to GitHub.** Supcoflow opens the issue itself, through a GitHub App you install that can read code and write issues.

## How it's run

- **Your AI, your bill.** The chat and the investigating agent use your own Vercel AI Gateway key, added in the console. Vercel bills you directly; Supcoflow adds no markup.
- **You decide what is kept.** You choose what Supcoflow saves about your users and what the investigating agent reads. That setting does not limit what the chat itself sees while it talks.
- **Every run leaves a record.** The model and its exact version, the tokens and cost, the tools the agent used and the files it touched.

## Who is behind it

Supcoflow is built and run by German Flores, in Rosario, Santa Fe, Argentina. There is no company behind it: you deal directly with the person who builds it. German's personal site is [germanflores.me](https://germanflores.me).

The terminal and the skill are open source (MIT): github.com/supcoflow/cli and github.com/supcoflow/skills. The hosted service is closed source.

Supcoflow is on GitHub at [github.com/supcoflow](https://github.com/supcoflow) and on X at [x.com/supcoflow](https://x.com/supcoflow).

## Get in touch

Write to ger@supcoflow.dev. To try it in your own app, start with [Getting started](https://supcoflow.dev/getting-started/).